Refund & return

If for any reason you are not satisfied with your purchase, you can return the products.

Return within 30 days of receipt of merchandise, provided merchandise is complete and unused, undamaged, and unaltered.

We cannot guarantee that your item will be accepted for a refund or an exchange if it does not meet these requirements. Returns outside of 30 days require special approval.


You will receive a refund within 4 to 6 working days. After receiving your product.

Customers should contact Creabest service before returning goods; (Send an email to: If the customer does not notify us in advance, Creabest will not be responsible for the returned items.


What information do we need from you?
  • Order number & product SKU

  • Detailed description of the problem. It would be better if you have pictures and videos.

  • Give us the shipment number after return.

Refunds are not possible in the following cases:
  • Artificially manufactured damaged goods.

  • Improper use leads to product damage.