Refund & return

For all products purchased on the website (LiFePO4 battery), Creabest customers can make an unconditional refund within 30 days.

You will receive your full refund within (including freight) 3-5 business days. After we receive your product.

Customers should contact the Creabest Service before returning the goods (email: service@creabest.com). Creabest is not responsible for any returned items without notifying us in advance.

 

What information do we need from you?
  • Order number & product SKU

  • Detailed description of the problem. It would be better if you have pictures and videos.

  • Give us the shipment number after return.

Refunds are not possible in the following cases:
  • Artificially manufactured damaged goods.

  • Improper use leads to product damage.